Shipping Policy

All Tanline orders ship from Bali, Indonesia. Here’s everything you need to know about how your order gets to you.

Processing time

We make our pieces in small batches, so please allow 1–3 business days for us to pack your order. You’ll get a confirmation email with tracking the moment it’s on its way.

Shipping within Indonesia

Orders within Indonesia ship by courier and typically arrive within 2–5 business days. Shipping is calculated by weight and destination at checkout — as a guide, a typical order is around IDR 75,000–100,000.

International shipping

We ship worldwide with DHL Express. Most orders arrive within 3–7 business days of dispatch, depending on destination and customs. Shipping is calculated by weight and destination at checkout. As a guide, for a typical one- or two-piece order:

Southeast Asia — from $18 USD
Japan — from $22 USD
Australia & New Zealand — from $25 USD
USA & Canada — from $32 USD
Europe & Middle East — from $35 USD
Rest of world — from $45 USD

The exact cost for your order is always shown at checkout before you pay. Please note: shipping fees don’t include any import duties or taxes your country may charge — see below.

DHL Express can’t deliver to PO boxes, so please use a street address. A signature may be requested on delivery.

Duties & taxes

Depending on where you live, your country may add import duties, taxes or customs fees when your order arrives. These charges are set by your country’s customs authority — they’re outside our control, we don’t collect them, and they’re not included in our prices or shipping fees. If charges apply, DHL will contact you to collect them before delivery. Duties and taxes are non-refundable. If you’re unsure what applies in your country, check your local customs website before ordering.

Tracking

Every order ships with full DHL or courier tracking. If your tracking hasn’t moved for more than 3 business days, email us and we’ll chase it.

If something arrives damaged

Please check your order when it arrives and email us photos within 3 days if anything’s wrong in transit — we need this window to raise it with the courier, and we’ll always make it right.

Returns & exchanges

See our Returns Policy.

Questions?

Email us at vera@tanlineswim.com — we’re quick.