FAQ
The questions we get asked most. Can’t find yours? Email us at vera@tanlineswim.com — we’re quick.
Sizing & fit
What ages does Tanline fit?
Our pieces are designed for ages 8 and up. Every style has its own size chart with measurements — check it before ordering, and if you’re not sure, email us and we’ll help you choose.
How do I pick the right size?
Each product page has a size chart with measurements. Measure and compare before ordering — and when in doubt, email us at vera@tanlineswim.com. We’d rather help you choose than have you guess.
Do the tops and bottoms come as a set?
Yes — tops and bottoms come as a set, unless a style says otherwise on its product page.
Product & care
What are the swimsuits made of?
Swim-grade stretch fabric with a soft lining, made to handle sun, salt and chlorine. Rinse in cold water after every wear.
How do I care for my Tanline?
Rinse after every swim, hand wash cold, dry in the shade, and keep it away from rough surfaces like pool edges.
Why small batches?
We’re slow fashion on purpose — small runs, sewn in Bali by makers we know by name. When a style sells out it may not come back, so if you love it, don’t wait.
Ordering & payment
What payment methods do you accept?
All major credit cards, plus Apple Pay and Google Pay.
Can I change or cancel my order?
Email us as fast as you can — if your order hasn’t shipped yet, we’ll do our best.
Shipping & delivery
Where do you ship and how long does it take?
We ship worldwide with DHL Express — most orders arrive within 3–7 business days of dispatch, plus 1–3 business days for us to pack your order. Full details on our Shipping Policy page.
Will I have to pay customs or import duties?
Possibly — some countries add duties or taxes when your order arrives. These are set by your country’s customs authority, are outside our control, and aren’t included in our prices. DHL will contact you to collect any charges before delivery. More on our Shipping Policy page.
Can you ship to a PO box?
No — DHL Express needs a street address. A signature may be requested on delivery.
My tracking hasn’t moved — what do I do?
If it’s been more than 3 business days with no update, email us and we’ll chase DHL.
Problems
Something arrived damaged or wrong.
Email us photos within 3 days of delivery at vera@tanlineswim.com — we need this window to raise it with the courier, and we’ll always make it right.
Can I return or exchange?
Because the items are shipped from Bali, we can’t accept returns or size exchanges on international orders — customs makes sending items back impractical and costly. Faulty, damaged or wrong items are always replaced or refunded on photo evidence, no return needed. Please check the size chart before ordering, and email us if you’re unsure — we’re happy to help you choose. See our Returns Policy for details.